Viking Store — Help Center & FAQ

Viking Store (Viking Dental Store) supplies dental & orthodontic products across Egypt. Order from the website or contact us on WhatsApp at https://wa.me/201284905055 (01284905055).

Ordering & Contact

How do I contact customer service?

WhatsApp: https://wa.me/201284905055 or call 01284905055. Email: vikingstore922@gmail.com. We are based in Alexandria (Smouha).

How do I place an order?

Order directly at https://www.vikingstore.store, or send your product list and quantities to our WhatsApp and we'll help you check out.

Payment

What payment methods do you accept?

We accept Cash on Delivery (when available for your area), InstaPay, Vodafone Cash / e-wallet, and online payment methods at checkout when enabled.

How do I pay by InstaPay?

InstaPay address: vikingdentalstore1@instapay
InstaPay link: https://ipn.eg/S/vikingdentalstore1/instapay/2MLvgh
After paying, send the transfer screenshot to WhatsApp so we can process your order.

How do I pay by Vodafone Cash / wallet?

Wallet / Vodafone Cash number: 01010430798
Vodafone Cash link: http://vf.eg/vfcash?id=mt&qrId=RD2m0u
After paying, send the screenshot to WhatsApp to confirm.

Do you offer Cash on Delivery (COD)?

COD may be available for eligible orders and locations. It is not guaranteed for every order. Please confirm COD for your area on WhatsApp before ordering.

I have a payment, refund, or price-difference question.

Our accounting department handles all payment, refund, and price-difference matters: قسم الحسابات المختص — 01010430798. Please contact them directly with your order number. Our team never confirms payments or refunds by chat — accounting confirms them for you.

Shipping & Delivery

Do you ship all over Egypt?

Yes, we deliver to all governorates in Egypt. Some remote areas may take a little longer.

How long does delivery take?

Usually 2–5 business days, depending on your city, the courier, and product availability. For urgent orders, please contact us on WhatsApp before ordering.

How much is shipping?

Shipping cost is calculated and confirmed during checkout, or by customer service, depending on your location and order details.

Returns & Availability

What is your return policy?

You can request a return within 14 days of receiving your item, if it is unused and in its original packaging with proof of purchase. Dental/medical items that are opened, used, or damaged may not be eligible. Please contact customer service first before returning any item: WhatsApp. Refunds are handled by accounting (01010430798).

Is this product in stock?

Stock changes daily. For the most accurate availability on a specific item, send the product name to WhatsApp and we'll confirm.

The product I want is out of stock — what now?

Message us on WhatsApp with the product name; we'll suggest the closest available alternative we carry.

Wholesale & Clinics

Do you offer wholesale / bulk pricing?

Yes — we supply clinics, labs, and students. Send your product list and quantities to WhatsApp and our team will prepare an offer. Prices are confirmed by our team, not automatically.

Product Selection Help

How do I choose brackets, tubes, wires, o-ties, or composites?

We carry metal & ceramic brackets, buccal tubes & bands, archwires, mini screws, elastomerics (o-ties / power chains — سلسلة مطاطية), adhesives, and endodontic and restorative materials from several brands. Tell us the type, brand, size, and quantity on WhatsApp and we'll match it to current stock. Clinical choices remain your professional decision.

Next step: Order from the website or contact us on WhatsApp at https://wa.me/201284905055.