Refund policy

Return & Refund Policy — Viking Store

• Return window: You may request a return within 14 days of receiving your item.
• Condition: Items must be unused, undamaged, and in their original packaging, with proof of purchase. Because we sell dental and medical products, items that have been opened, used, damaged, or are not in original packaging may not be eligible for return or exchange, for hygiene and safety reasons.
• How to start: Contact customer service first before returning any item — message us on WhatsApp at https://wa.me/201284905055 or email vikingstore922@gmail.com. Please do not ship anything back before we confirm; we will give you the correct return instructions and address.
• Eligibility: Return and exchange eligibility depends on product condition, category, and approval by customer service.
• Exchanges: The fastest way is to return the original item (once approved) and place a new order for the item you want.
• Damaged or wrong item: Inspect your order on arrival and contact us immediately on WhatsApp if anything is defective, damaged, or incorrect, and we will make it right.
• Refunds & payment issues: Refunds, payment confirmations, and any price-difference or accounting matters are handled by our accounting department: قسم الحسابات المختص — 01010430798. Please contact them directly with your order number.

Next step: Order from the website or contact us on WhatsApp at https://wa.me/201284905055.