Viking Store — Help Center & FAQ

Viking Store (Viking Dental Store) supplies dental & orthodontic products across Egypt. Order from the website or contact us on WhatsApp at https://wa.me/201284905055 (01284905055).

Ordering & Contact

How do I contact customer service?

WhatsApp: https://wa.me/201284905055 or call 01284905055. Email: vikingstore922@gmail.com. We are based in Alexandria (Smouha).

How do I place an order?

Order directly at https://www.vikingstore.store, or send your product list and quantities to our WhatsApp and we'll help you check out.

Payment

What payment methods do you accept?

We accept Cash on Delivery (when available for your area), InstaPay, Vodafone Cash / e-wallet, and online payment methods at checkout when enabled.

How do I pay by InstaPay?

InstaPay address: vikingdentalstore1@instapay
InstaPay link: https://ipn.eg/S/vikingdentalstore1/instapay/2MLvgh
After paying, send the transfer screenshot to WhatsApp so we can process your order.

How do I pay by Vodafone Cash / wallet?

Wallet / Vodafone Cash number: 01010430798
Vodafone Cash link: http://vf.eg/vfcash?id=mt&qrId=RD2m0u
After paying, send the screenshot to WhatsApp to confirm.

Do you offer Cash on Delivery (COD)?

COD may be available for eligible orders and locations. It is not guaranteed for every order. Please confirm COD for your area on WhatsApp before ordering.

I have a payment, refund, or price-difference question.

Our accounting department handles all payment, refund, and price-difference matters: قسم الحسابات المختص — 01010430798. Please contact them directly with your order number. Our team never confirms payments or refunds by chat — accounting confirms them for you.

Shipping & Delivery

Do you ship all over Egypt?

Yes, we deliver to all governorates in Egypt. Some remote areas may take a little longer.

How long does delivery take?

Usually 2–5 business days, depending on your city, the courier, and product availability. For urgent orders, please contact us on WhatsApp before ordering.

How much is shipping?

Shipping cost is calculated and confirmed during checkout, or by customer service, depending on your location and order details.

Returns & Availability

What is your return policy?

You can request a return within 14 days of receiving your item, if it is unused and in its original packaging with proof of purchase. Dental/medical items that are opened, used, or damaged may not be eligible. Please contact customer service first before returning any item: WhatsApp. Refunds are handled by accounting (01010430798).

Is this product in stock?

Stock changes daily. For the most accurate availability on a specific item, send the product name to WhatsApp and we'll confirm.

The product I want is out of stock — what now?

Message us on WhatsApp with the product name; we'll suggest the closest available alternative we carry.

Wholesale & Clinics

Do you offer wholesale / bulk pricing?

Yes — we supply clinics, labs, and students. Send your product list and quantities to WhatsApp and our team will prepare an offer. Prices are confirmed by our team, not automatically.

Product Selection Help

How do I choose brackets, tubes, wires, o-ties, or composites?

We carry metal & ceramic brackets, buccal tubes & bands, archwires, mini screws, elastomerics (o-ties / power chains — سلسلة مطاطية), adhesives, and endodontic and restorative materials from several brands. Tell us the type, brand, size, and quantity on WhatsApp and we'll match it to current stock. Clinical choices remain your professional decision.

Next step: Order from the website or contact us on WhatsApp at https://wa.me/201284905055.

Product Buying Guide (by category)

Tell us exactly what you need so we can match it to current stock. Clinical choices remain your professional decision.

Can I send my full product list and get one quote?

Yes. Send your complete list with brands, sizes, and quantities to WhatsApp and we'll match items to current stock and prepare a single quote. The quote is confirmed by our team, not automatically.

How do I choose orthodontic brackets?

We carry metal and ceramic bracket systems in common prescriptions and slot sizes from several brands. Tell us the prescription (e.g., Roth/MBT), slot (.018/.022), material, brand, and quantity, and we'll match current stock. Order from the website or contact us on WhatsApp at https://wa.me/201284905055.

How do I choose buccal tubes and bands?

We stock buccal tubes and molar bands in various prescriptions and tooth positions. Tell us the prescription, slot, tooth/position, convertible or non-convertible, brand, and quantity, and we'll match available options. Order from the website or contact us on WhatsApp at https://wa.me/201284905055.

What archwires do you carry?

We carry archwires in common materials (e.g., NiTi, stainless steel), sizes, and arch forms. Tell us material, size (e.g., .014, .016×.022), upper/lower, and quantity, and we'll match current stock. Order from the website or contact us on WhatsApp at https://wa.me/201284905055.

Do you have o-ties (ligature ties)?

Yes — elastomeric o-ties (ligature ties) in many colors, plus ligature wire. Tell us color(s), pack type, and quantity and we'll share what's available. Order from the website or contact us on WhatsApp at https://wa.me/201284905055.

Do you have power chains (سلسلة مطاطية)?

Yes — power chains (سلسلة مطاطية) in closed, short, and long configurations and multiple colors. Tell us type, color, and quantity and we'll match current stock. Order from the website or contact us on WhatsApp at https://wa.me/201284905055.

Do you carry mini screws (TADs)?

Yes — orthodontic mini screws (TADs) and related drivers. Tell us diameter, length, brand, and quantity and we'll match available options. The clinical selection is yours. Order from the website or contact us on WhatsApp at https://wa.me/201284905055.

What orthodontic adhesives and etchants do you stock?

We carry orthodontic bonding adhesives, primers, band cements, and etching gels from several brands. Tell us the product/brand and quantity and we'll match current stock. Order from the website or contact us on WhatsApp at https://wa.me/201284905055.

Which endodontic files do you have?

We carry rotary and hand (manual) endo files. Tell us system/brand, size/taper, length, and quantity, and we'll match available stock. The clinical choice is yours. Order from the website or contact us on WhatsApp at https://wa.me/201284905055.

Do you have gutta percha and sealers?

Yes — gutta percha points and endodontic sealers for obturation. Tell us size/taper for gutta percha, the sealer brand, and quantity, and we'll match current stock. Order from the website or contact us on WhatsApp at https://wa.me/201284905055.

Do you sell handpieces and equipment?

Yes — handpieces (high-speed/low-speed), turbines, micromotors, endomotors, light-cure and ultrasonic units, and more. Tell us the type/brand and quantity; for equipment we'll confirm current availability and details on WhatsApp at https://wa.me/201284905055.

I'm a dental student — can you help me get started?

Yes — we supply students across Egypt with instruments, consumables, and materials. Send your faculty/requirement list with quantities to WhatsApp and we'll help you build your order from current stock. Order from the website or contact us on WhatsApp at https://wa.me/201284905055.

Reminder: We confirm stock via the website or our team; wholesale prices need your product list and quantities; and payment, refund, or price-difference questions go to our accounting department — قسم الحسابات المختص — 01010430798.